Thursday 24 January 2013

Power Dialer

In any business environment especially in telemarketing, the key to success is not only being able to effectively deal with the customer once they are on the phone, but contacting as many different customers as possible. With power dialer software, the ability to connect and manage calls even while in the middle of a pitch is easy. The process is entirely automated and gives the user plenty of options to choose from, depending on what the situation may call for.
The first thing to understand is that a power dialer is much more than simply an autodialer. Though automatic dialing is a feature of the service, there is much more to it than that. The very best software can not only help you manage the call but, at least in cases where there is already a pre-existing relationship, bring up a customer history and perhaps some personal preferences. This can help provide the feeling that each customer is getting preferential treatment.
This type of customer relationship management fostered with clients can only work to increase sales, as customers will no doubt be impressed by the amount of knowledge you have available about him or her. This can also effectively facilitate the call and lead to quicker order times, especially if the customer simply wants a repeat of their last order. Thus, the order can be placed and the caller can move on to another client in an expedited fashion.
Some say a power dialer can help increase efficiency by as much as 100 percent or even more in some cases. While these numbers may at first seem unreasonable, there is a tremendous amount of time wasted in any call center, simply because of the nature of the work. Therefore, anything that can help keep employees on task is very beneficial. Further helping to increase efficiency is the fact that the power dialer can be customized to meet the needs of almost any type of business where calling makes up a significant portion of the job.

With the My Sales Dialer, a single agent can make 100s of calls per day. so you don't have to waste any time. This results in better contact rates and more sales than a traditional power dialer. Learn more about MY SALES DIALER

Feature Highlights

  1. Managed and monitored by one remote place.
  2. High quality CRM features.
  3. Ability to create and execute reminders with one click
  4. Ability to create reminders while call prospecting
  5. Ability to start the call from any contact instead of from the beginning by selecting the radio button next to the contact row.
  6. Ability to skip a specific contact while dialing
  7. Ability to send sms message larger than 160 characters.
  8. Ability to use email/sms template from contact detail as well as while call prospecting.
  9. Ability to create custom list from the main list by filtering with various criteria
  10. Ability to do disposition of contact right after the call in "Call Prospecting Mode".
  11. Ability to send email to the contact immediately after the call in "Call Prospecting Mode".
  12. Ability to send sms to the contact immediately after the call in "Call Prospecting Mode".
  13. New functionality added to create and manage SMS and email template with name personalization. The templates can be used in "Call Prospecting Mode" to send personalized SMS or email with pre-created messages.
  14. Ability to import contacts from CSV File by mapping CSV fields with internal contact fields.
  15. Ability to export processed contacts to CSV file
  16. Ability to Pause after each call with Stop and Resume button
  17. Ability to run the dialer in auto dial mode
  18. Ability to run the dialer in call prospecting mode to update contact, set reminder (appointment), add notes immediately after the call before resuming to the next contact.
  19. Manage Custom List including deleting custom list.

ll MY SALES DIALER a Must have tool for your inside & Outside Sales force ll
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