Thursday 24 January 2013

Hosted CRM

To understand CRM first we need to understand what CRM is?

CRM software centralises all the information within an organisation to give one coherent, full view, of each customer. This enables all employees of the organisation, whether that is customer support, sales, marketing or call centres, to make quick and knowledgeable decisions on anything and everything from targeting to cross selling, but most importantly to your customers has complete knowledge and history of their interactions with you.

Hosted CRM, also known as On-Demand CRM, Web Based CRM, Online CRM and Software as a Service (SaaS), is where the some or all of the organisations Customer Relationship Management (CRM) functions are hosted by a service provider and typically made available over the Internet.

Just some of the benefits of a Hosted CRM include:
  • Quick deployment time
  • Cheaper set-up and maintenance costs
  • Lower hardware costs
  • Less risk
  • Global accessibility
  • Increase return on investment
  • Automatic updates and patch management

The popularity and adoption rate of hosted CRM software is on the rise with many small to medium sized business been able to benefit from CRM software without the initial high set up costs.

MY SALES DIALER is a revolutionary application that combines CRM and power dialer in your pocket. MY SALES DIALER is a best answer for office based power dialer, Hosted Power dialer and Hosted CRM Learn more about MY SALES DIALER.


  1. Managed and monitored by one remote place.
  2. High quality CRM features.
  3. Ability to create and execute reminders with one click
  4. Ability to create reminders while call prospecting
  5. Ability to start the call from any contact instead of from the beginning by selecting the radio button next to the contact row.
  6. Ability to skip a specific contact while dialing
  7. Ability to send sms message larger than 160 characters.
  8. Ability to use email/sms template from contact detail as well as while call prospecting.
  9. Ability to create custom list from the main list by filtering with various criteria
  10. Ability to do disposition of contact right after the call in "Call Prospecting Mode".
  11. Ability to send email to the contact immediately after the call in "Call Prospecting Mode".
  12. Ability to send sms to the contact immediately after the call in "Call Prospecting Mode".
  13. New functionality added to create and manage SMS and email template with name personalization. The templates can be used in "Call Prospecting Mode" to send personalized SMS or email with pre-created messages.
  14. Ability to import contacts from CSV File by mapping CSV fields with internal contact fields.
  15. Ability to export processed contacts to CSV file
  16. Ability to Pause after each call with Stop and Resume button
  17. Ability to run the dialer in auto dial mode
  18. Ability to run the dialer in call prospecting mode to update contact, set reminder (appointment), add notes immediately after the call before resuming to the next contact.
  19. Manage Custom List including deleting custom list.
ll MY SALES DIALER a Must have tool for your inside & Outside Sales force ll
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